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Survey Link sent out as an email (using Actions/No Campaigns) to Customer

Former Member
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Dear All

I need help with this scenario

We are using CRM 7.0.

From Leads we need to tigger an action to send out emails to the Prospects with a Survey Link.

They are out of network.

I apologize if I am asking this question again:

I went through the blogs from Greg, and also went through posts from Raja and Mike.

I was able to generate a Survey URL and we can also attach it to the email.

This is what I found and I am thinking of doing:

1. Create a Survey for Leads.

2. Set up the Internal ABAP CATServer using note 857535.

3. Implement the note 1542027 so that the check for connector ID is removed.

4. Import the parameter XML for http(s).

5. Generate the Survey URL

6. Set up the SAP Web Dispatcher to include a URL filter.

Q1. I am not able to understand, if we can use just a BSP paramter XML and Set up SAP Web Dispatcher for the survey to open up in external network. Do we really need the Internal ABAP CATServer to be set up. If Yes, what does it do? As I read and understood, the connector ID is not generated for Internal CATServer ABAP, and thats why we need to implement that note 1542027.

Q2. How do we pass the Customer ID to the parameter in URL? I see in generated URL, the appl_BUPA is not there. Will it require development? We are not using Campaign, as we need to send it out to each customer on status change.

Q3. Is there any different way to debug the genrated URL? I am not able to get into the debugging mode when I execute the Generated URL link from my internal netwrok. I am able to debug other BSPs and everything, but somehow for this the break point doesnt stop.

I tried external debugging and http debugging.

Please help!!

Thanks

Gaurav Sahai

Please advise if I need to do anything extra.

Accepted Solutions (0)

Answers (3)

Answers (3)

Former Member
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Closing as not relevant.

AnupDDesai
Product and Topic Expert
Product and Topic Expert
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Hi Gaurav,

Question 1>

As far as I have knowledge about the Surveys need to be sent to both internal and external servers outside a company's network. In order to view the survey details/page outside network the following servers have to be setup.

Question 2 >

For sending out Campaign Id's to business Partners use the Campaign execeution/Automation scenario, wherein

Mail forms with surveys/questionaires can be attached to Campaigns and executed/scheduled accordingly.

Question 3>

In order to debug the survey you can put a breakpoint in Function module "CRM_MKTCA_SURVEY_MKT_PBO".

Hope the information provided answers your query.

Regards,

Anup

Former Member
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hey Anup,

the anwer for question is truncated. We are having a similar situation....we are sending survey link as a content of the email thru' campaign execution and stuggling to find out secure way to send the email and survey out to external users (out of network) and receive the responses. Any help is greatly appreciated.

Thanks,

Sahana

Former Member
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Thank you Anup for your answers. The security measures are tight for the current client. We cannot expose any service outside. We can only expose webservices, that too to their application layer. We are going with a all custom solution.

For 3rd question you are right I can put a break point at the FM, but some how break point doesn't stop. But when I generate the link and execute the survey, I can see the survey questionnaire page, but even on the trace its not showing that FM.

Again, doesnt matter because we are not even going that route.

Thank you for your answers. I am closing this thread so that people dont get confused with the scenario.

Edited by: Gaurav Sahai on Aug 26, 2011 6:03 PM

Former Member
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Dear All,

Any help with the above will be appreciated.

Thanks

Gaurav Sahai

Former Member
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Hi, Sahai

Did you already find a solution to this problem?

Andrea