CHARM: More information in automatic mail

[Former Member]

Hi all,

i'm working on Change Request Management and i need to setup the automatic email.

I would like to know if in the text of the email you can automatically insert other information in addition to the standard.

Number: &orderadm_h-object_id&

Description: &orderadm_h-description&

Help me please

thanks

Francesca

[jon_friesen2 · Accepted solution]

Yes, what you want is totally possible. For an example take a look at smartform CRM_SLFN_ORDER_SERVICE_01 which is used in Service Desk as an example email format. The email contains the full contents of SU01, SU99, and SUSD (these are hardcoded in the TEXT_HEADER_LOOP as you will see, but you could easily copy the smartform and adjust to your requirements).

[Former Member]

Yep, there are various other items you can add as well. Just go to transaction SMARTFORMS, open your smart form and browse through the field list.

[Former Member]

Yes sure, i'm creating custom forms,

and I' d like to Know if I can enter also other information in addition to Number and Description like Reason of the change.....

if it is possible can you tell me how?

thank you very much..

Francesca

[Former Member]

I am not sure if its extremely helpful but Ricardo's blog here

/people/riccardo.escher/blog/2009/08/21/pep-up-your-charm--part-1-howto-create-a-smart-e-mail-action

is a good point for a smart email action setup.

For your question to know more about Smartforms and emails you are better off just searching around for a quick 5 min smart form video tutorial to get you an idea of what is possible.

What you have asked for should not be complicated for an ABAPer to do though.