B1 8.8 PL21 upgrade error on WinXP SP3

[Former Member]

Hi Experts,

I have upgraded my client's SAP server to B1 8.8 PL21.

During workstation client, one of the Win-XP SP3 workstation is experiencing this error messages.

"Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.

{889991FA-CE9B-42A9-A8DA-228219FA65AC}"

I have check Control Panel -> Add/Remove Programs, and no SAP B1 Client on the list.

I have run CCleaner and was also not able to find any SAP B1 Client in the Tools list

I have followed this link but still facing the same issue when trying to run the setup.exe

Any other solutions except to reformat the whole workstation?

Thanks,

Taw-Fey Tan

[former_member188440]

Please try to find this key in the regedit

Press F3 and look for this registry key

889991FA-CE9B-42A9-A8DA-228219FA65AC

even with ccleaner, sometimes you need to do it manually

[former_member799304]

Greetings of the day.

Uninstall SAP B1 from the client.

delete folders from C:\Program files., C:\Program files\common folder, Business objects.

delete SAP B1 folder from users for the machine from Application data of each user, Administrator, All Users, each displayed user coming under Documents and Settings and delete temp from each user and also from C:\Windows\temp.

download msicuu2.exe and install and run the same, it will also delete enteries those with relation to Microsoft.

reboot.

install SAP B1.

thanks and regards.

Vijay M. Patil.

[Former Member]

Hi Ladislav,

Did what you suggested, still facing the same error.

Hi Mauricio,

Did your suggestions too, found the registry key, removed it, but still facing the same error

Hi Junior1505,

I will try out your method on monday. thanks.

[Former Member]

Hi Taw......

Now I think there is only one option. And that is Format your C Drive and then reinstal all the component required......

This is the last option for your problem.

Regards,

Rahul

[ladislav_meszaros]

Hi Taw,

Please refer to note no.[1412673|https://websmp130.sap-ag.de/sap(bD1odSZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1412673] to remove the Installshield entries that are blocking the installation.

hope it helps,

Regards,

Ladislav Meszaros

SAP Business One Forum Team

[Former Member]

Hi,

In Program files on the workstation, try to rename the SAP folder and install it again from the client server. Did you reboot?

I hope it helps!

Kind regards

[Former Member]

Hi Carin,

Thanks for replying.

Yes, i have also removed C:\Program Files\SAP folder, rebooted the workstation, still getting the same error

Any other suggestions?

Thanks,

Taw-Fey Tan