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Former Member
Jun 12, 2011 at 12:43 PM

Unable to request new license key



I have some problems. Shortly - we've moved our server to the vSphere and had to reinstall SAP.

Now - the problem. As server's IP, name, etc changed we have to request new license key.

There's a problem though. I've logged in as Super-administrator yet I cannot request new license (even though I have all the required authorizations assigned).

For example:

System Data Maintenance -> Your Recently Used Systems.

When I select my System ID I get No authorization to execute this function. Please, contact your system administrator. message. How come I'm SA and have all the authorizations required.

OK, next thing to check - Maintain System and Installation Data. I search for our installation using data in the forms, search engine founds the information requierd. Upon clicking on the system - the same message appears.

Next option: Select System from Hierarchy. After clicking on the System ID: Currently you do not have authorization to use this function. To request the authorization, please contact one of the administrators at your company: and I am listed below. HOW COME!?

I've clicked /super-admins and could see duplicated entry with my account.

Monday starts in a few hours and I doubt we'll be able to use it on the new server so the only thing remaining is to hook up the old one and then transfer database after successful installation.

Or maybe someone will help by then?