Hello Guys,
In our landscape, we tried to configure the Solman system for Service Desk Functionality.
But the system does not work as expected, I am sure there has been a lot of misconfiguration and setups.
e.g.
1. When we directly try to create a message to SAP from the Support Message it goes to the webpage but does not detect the system in SMSY ( shows the error that system is not maintained in SMSY though they are maintained there ).
2. The S user Id is not detected.
3. How should we connect and synchronize the Solman of our system with that of other external Solman system so that we can directly see the issues/support messages in the landscape of that Solman system.
Similarly there are various questions related to the Solman.
This is a learning project for us but soon we are to implement this in actual business scenarios.
Can you please suggest any Best Practice kind of guide/document/paper for the purpose?
PL guide guys,
Thanks and Regards,
Yuvi.