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Former Member
Jun 08, 2011 at 11:41 PM

workitem with one agent in her log, appear in the workload of another agent


Hi all, I have a problem in ECC, checking the workload of one agent with transaciton SWI5 I found that the agent has 2345 workitems pending for approval, all of them of the task ts00007989 (Outbound, error handling with IDoc), but if I check the log of some of that workitems it has another user in responsible agent.

the user that appear in log is a valid user in suo1d transaction.

Any ideas what might be the reason?