Skip to Content
avatar image
Former Member

Internal Error (-55) [131-183]

Hi,

Does anyone know why when I try to PDF a file e.g. Invoice i receive the following error

Internal Error (-55) [131-183]

This only happens to a specific user. They are a superuser and the customer is on 8.8 patch 12 and I have also installed adobe reader 10 on the client as well as server and she still gets the error on both PC's.

I have also checked that the user has full access to the bitmap and attachments folder defined under general settings.

Please help

Thanks in advance

Ryan

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

2 Answers

  • avatar image
    Former Member
    Jun 08, 2011 at 11:12 AM

    Hi Ryan,

    Internal Error always means external resource not available. To troubleshoot the issue, try this list first:

    1. Any other documents by PDF?

    2. How about test environment?

    3. Is this user a superuser from the very beginning?

    Thanks,

    Gordon

    Add comment
    10|10000 characters needed characters exceeded

    • Former Member Former Member

      In this case, a simple work around is to create a new user. If new user is working, lock the old one. User profile corruption is hard to troubleshoot.

  • avatar image
    Former Member
    Jun 08, 2011 at 11:17 AM

    Hi Ryan........

    I think the problem might be in Invoice PLD.

    Is this Preview Set default for this Particular Super User?

    Please check this and set the system PLD of invoice default and then try to see in PDF.

    If this system PLD works perfectly then it is a problem of Invoice print layout.......

    Regards,

    Rahul

    Add comment
    10|10000 characters needed characters exceeded

    • Former Member Former Member

      Hi Ryan.....

      Then this owuld be a Bug.....

      Better if you upgrade your system. Because today only for one user tomorrow might be for others users too.

      SO try upgrading and then try whether gives same problem or not.

      Else for the time being create a new user. and assign the license to newly created user...

      Regards,

      Rahul