Hi Friends:
Is it possible to follow up on Vendor Management. the case study is as under :
In an organization, the customer has a problem with the product, & the organization offers Customer Service ( which may be mapped in CS Module), in-house repair & on site repair.
There is a case wherein the engineer from the service provider side ( organization) is not able to solve the problem & due to technical or lack of spare part or any other reason, the product / or its part is sent back to VENDOR either fo the Replacement or REPAIR of the product, and the customer does not know where is the product or its part is neither the service engineer s know, And when customer makes a call to enquire about his product, no one in the company has the answer asto where the product is either with the service provider or at the VENDOR site.
So, in order to track the product immediately... where can the same be tracked & which Module of ERP (R/3)? CS Module, MM Module or any other Module ?
Kindly Suggest & advice.
Regards, Pradeep