we are work in our system with support massage to the service desk in the solution manager,
we are create the massage from the source system and it open a massage in the service desk in the solution manager
when we create a support massage it's send mail with the name of who open the massage, (For example : naors, benisa)
my problem is that in 1 source system when i open the massage the mail send in a name of user basis (i think it's meen that the massage send the mail from user in the solution manager and no the user that open the massage)
-i create a BP partner in solution manager and generate him in Tz BP_GEN
but it's still send the mail from user "basis"