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Former Member
Jun 06, 2011 at 12:40 PM

Problem when create a support massage from another system

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dear Support,

we are work in our system with support massage to the service desk in the solution manager,

we are create the massage from the source system and it open a massage in the service desk in the solution manager

when we create a support massage it's send mail with the name of who open the massage, (For example : naors, benisa)

my problem is that in 1 source system when i open the massage the mail send in a name of user basis (i think it's meen that the massage send the mail from user in the solution manager and no the user that open the massage)

-i create a BP partner in solution manager and generate him in Tz BP_GEN

but it's still send the mail from user "basis"

besr regards

Naor Shalom