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Early watch alert - problem with generating word document

Hello experts,

since last week I am not able to generate word documents of early watch reports. I have access to 4 different solution manager installations (of customers) where the generation was working without problems but stops since last week.

SAP gui starts word and the standard word sheet is loaded (SAP early watch start page) but without putting data into the sheet. At the same time I get an error message in the sap gui saying:

Error during download; read details in long text

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Long text:

Message no. DSVAS824

Diagnosis

The application was unable to write a file to a local directory.

Procedure

Often the maximum length of 128 characters for the entire file name, which is defined internally, is exceeded. To avoid this problem, you can change the setting.

To do this, open Microsoft® Word.

For English interfaces, choose Tools->Options->File Locations->User templates.

For German interfaces, choose Extras->Optionen->Speicherort für Dateien->Benutzervorlagen.

Recommendation: Use directory names with a maximum of 60 characters (For example C:Program FilesMicrosoft OfficeTemplates)

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I have already maintained the path in word options (we use Word 2007). My colleagues have the same problems.

Any ideas or hints? Thank you in advance.

BR, Basti

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2 Answers

  • Best Answer
    Posted on Jun 06, 2011 at 02:55 PM

    Hi all,

    SAP is aware of this problem and is working on a fix.

    For a ***temporary workaround**

    run se38

    RAGS_DSWP_SERV_CONTENT_RESET

    (De-Activate content until 26.05.2011 07:28:06

    Execute

    This will allow you to open the report on a temporary basis.

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  • Posted on Jun 06, 2011 at 11:21 AM

    which solution manager release you have? is it EHP 1 SP26?

    This is a new issue observed on SP26 currently under investigation with SAP. Soon fixed would be released.

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