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Former Member

Infopackage red in process chain but green in monitor

With our system (BW30B, patch14, W2K, Oracle 9.2.0.5) we are having some issues with some infopackages which are included in a process chain.

In the process chain, the status is red with the following error messages: "Processing in Warehouse timed out; processing steps mising", "<DS:DE.RSCALLER>Caller is still missing." but the data was loaded properly --> if I open the monitor status for that infopackage, the status is green (and I confirm that data was properly loaded).

But, this is a problem as it screws up the process chain. I did not find a fix after seaching OSS notes, but the note #766712 seems close to our issue - I tried to apply it but it did not work. In the note, it's recommended to turn on a higher enqueue time --> could you please help me on how to do it? I checked everywhere and did not find the menu option to do it.

Any help appreciated

Thanks

Ioan

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4 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Dec 02, 2004 at 07:15 PM

    Hi Ioan,

    are you talking about the RSCUSTV2 transcation, in which you can set the system-wide setting.

    In the Scheduler, you can set the maximum wait time after which a request is to be set to red in the Monitor for each InfoPackage. Do this via Scheduler -> Timeout-Time/Warning Handling. This setting overrides the system-wide setting for a particular InfoPackage.

    But I'm not able to find the OSS Note you mentioned!!!

    Enqueue time sounds like something related to basis settings...

    Bye,

    Roberto

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 02, 2004 at 07:20 PM

    Have you tried to force the QM status traffic-light in the monitor?...when you set the QM status in the monitor, the process chains are usually informed of this status change...

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 02, 2004 at 07:38 PM

    Thanks Roberto

    I do not think it is related to this setting (it's now set to 30000, which is 3H) - the data properly ended loading before.

    When I change the status manually in the monitor, it is reflected in the process chain - but this happens every night, so I have to turn them green manualy every morning ...

    The note is 766721 (and not 766712)

    Thanks in advance for any help

    Ioan

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    • Former Member

      Hi Ioan !

      I was right !!!

      After a little verification I found these OSS Notes:

      - 640696 'Correction: Queue time too short because of forecast'

      - 571526 'InfoPackageGroup and InfoPackage queue times'.

      So your problem is related to RSCUSTV2 settings...try to set it more than 3h (that is, in my opinion, not so high ! here I have 7h..)

      Let me know !

      Bye,

      Roberto

  • author's profile photo Former Member
    Former Member
    Posted on Dec 03, 2004 at 08:56 PM

    Roberto,

    Well, thanks for your help. I will try and let you know. If may take a few days as we are upgrading to patch 22 right now. Thanks for your help

    Ioan

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