Infopackage red in process chain but green in monitor

[Former Member]

With our system (BW30B, patch14, W2K, Oracle 9.2.0.5) we are having some issues with some infopackages which are included in a process chain.

In the process chain, the status is red with the following error messages: "Processing in Warehouse timed out; processing steps mising", "<DS:DE.RSCALLER>Caller is still missing." but the data was loaded properly --> if I open the monitor status for that infopackage, the status is green (and I confirm that data was properly loaded).

But, this is a problem as it screws up the process chain. I did not find a fix after seaching OSS notes, but the note #766712 seems close to our issue - I tried to apply it but it did not work. In the note, it's recommended to turn on a higher enqueue time --> could you please help me on how to do it? I checked everywhere and did not find the menu option to do it.

Any help appreciated

Thanks

Ioan

[Former Member]

Roberto,

Well, thanks for your help. I will try and let you know. If may take a few days as we are upgrading to patch 22 right now. Thanks for your help

Ioan

[Former Member]

Thanks Roberto

I do not think it is related to this setting (it's now set to 30000, which is 3H) - the data properly ended loading before.

When I change the status manually in the monitor, it is reflected in the process chain - but this happens every night, so I have to turn them green manualy every morning ...

The note is 766721 (and not 766712)

Thanks in advance for any help

Ioan

[Former Member]

Hi Ioan !

I was right !!!

After a little verification I found these OSS Notes:

- 640696 'Correction: Queue time too short because of forecast'

- 571526 'InfoPackageGroup and InfoPackage queue times'.

So your problem is related to RSCUSTV2 settings...try to set it more than 3h (that is, in my opinion, not so high ! here I have 7h..)

Let me know !

Bye,

Roberto

[Former Member]

Have you tried to force the QM status traffic-light in the monitor?...when you set the QM status in the monitor, the process chains are usually informed of this status change...

[Former Member]

Hi Ioan,

are you talking about the RSCUSTV2 transcation, in which you can set the system-wide setting.

In the Scheduler, you can set the maximum wait time after which a request is to be set to red in the Monitor for each InfoPackage. Do this via Scheduler -> Timeout-Time/Warning Handling. This setting overrides the system-wide setting for a particular InfoPackage.

But I'm not able to find the OSS Note you mentioned!!!

Enqueue time sounds like something related to basis settings...

Bye,

Roberto