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Former Member
Jun 03, 2011 at 06:09 AM

How to resolve Error source: prompt.dll Error code: 0x8004380D


We have recently migrated from BOXI R2 to R3. All the Crystal Reports are working except the one which have dynamic filters. Whenever we refresh/view the report we get following error message:

*Prompting failed with the following error message: 'List of Values failure: fail to get values. Cause of error: Failed to open the connection.

Error source: prompt.dll Error code: 0x8004380D

The BOXI R2 server was 32 bit and the Crystal Report version was After searching here we upgraded the CR version on our R3 server to The BOXI R3 server is Windows 2003 Enterprise x64 edition.

This is the only roadblock we are facing for our successful migration.


Edited by: daves11 on Jun 3, 2011 8:10 AM