My company recently set up a Business Object Enterprise XI Release 2 server. On the server are a number of crystal reports that are run interactively by users, through the user console. The expectation is that the user will log on to the BI server, click on the report title, enter the parameters, see a preview of the report in the Crystal Report Viewer, then click the print icon on the Crystal Report Viewer toolbar.
Our corporate standard is current Windows XP SP3, with Internet Explorer 8; By default, users are set up to use the DHTML report viewer. The reports were developed with the Crystal Reports XI R2 report designer, and connect to an Oracle 10g database through Oracle client.
When users attempt to view, then print the reports, the user is able to select the report, enter the parameters, view the report data, and even page through the report preview with no issues. However, when the user attempts to print the report by clicking the print icon on the Crystal Reports Viewer toolbar, a blank "Crystal Reports Viewer" window pops up and remains indefinitely.
The really puzzling thing about this issue is that for about 1/3 of our users, printing will work - a print dialog will appear, allowing the user to select a printer, and when the user clicks OK, the report will print. For the other 2/3 of our users, the blank "Crystal Reports Viewer" window pops up.
I have added the BO XI R2 server's address to trusted sites, adopted the lowest security settings for trusted sites, and enabled all activity I could think of in IE security settings (ActiveX controls-related). I also ran the web site in compatibilitiy mode.
Has anyone on this forum experienced this issue, and does anyone here know how to resolve it?
Thank you,
Bob Gardner