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Former Member
May 31, 2011 at 03:23 PM

Triggering ERMS work items for SOFM docuemnts

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we have upgraded to SP08 in CRM and when system was up ERMS event linkage in 'CRM_ERMS_WF_CUST' , ERMSSUPRT2MAILRECEIVED was deactivated.

and we manually activated later after couple of hours. Now we need to process those 200 emails received to CRM from customer(no work flow item and no entry in ERMS) . Is there any way to trigger ERMS workflow from object ERMSSUPRT2 received method using SOFM id?. I really appriciate if you can suggest a solution to process emails received during event linkage deactivated? . Do you have any idea why event linkage deactivated when system went down?

Thanks.