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Former Member

CIC0 images on objects Contract/ Contract Account / Installation

Dear Experts,

On CIC0, under the environment tab, Object Contract has several associated symbol depending on the state of the installation for example, a green light in Electricity is Active, a cross if a move out is done etc. How can I add other symbols/images either on the contract / contract account / installation / Device

I need this so that when user come on CIC0, he can promptly identify that this account is under query .

Thanks for your replies

Malini

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1 Answer

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    Former Member
    Jun 01, 2011 at 11:59 AM

    Hi Malini,

    This is possible using configuration: SAP Utilities --> Customer Service --> Customer Interaction Center --> Define Data Environment for Navigation Area.

    Regards,

    Avinash

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