Hi All-
I have an issue in offline approval in SRM 7.0 . Program- /SAPSRM/OFFLINEAPPROVALSEND has been scheduled to send email for offline approval and approver receives the mail. When the approver clicks on Approve By Email button, a new email opens with some Guid informations and approver clicks on send button to send the mail.
I am seeing the inbound mail recived by SAP in SOIN -tcode or via In Utilities-Inbox Overview in SCOT. The problem is, the workitem is still in ready status and not changed to complete status.
I havent scheduled the inbound program- /SAPSRM/OFFLINEAPPROVALGET as per SAP library and other SDN posts. I have maintained the following in SCOT (Under Settings-> Inbound processing)
Internet mail xxxx@ xxx.com ( Mail id) ICS /SAPSRM/CL_OFFLINEAPP_INBOUND 3.
My doubt is, do we need to schedule the inbound program or any other program, so SAP will decode the data and update the workflow? or is it enough to maintain the above SCOT settings?
Please clarify above things and help me on how to update the workflow
Vinoth