Skip to Content
0
Former Member
May 27, 2011 at 06:49 PM

'Crw32.exe needs to close' error. Faulting Module Mod:pscript5.dll

61 Views

We are using Crystal Reports 9 and have been for quite some time now. A couple of weeks ago we had two users complaining of the same issue. Sometimes when they want to print to PDF, Crystal will start to print, but it will not load past page 1. The error "crw32.exe needs to close" comes up with the faulting module Mod:pscript5.dll. After the program closes, the portion of the document that made it to the printer pops up in Adobe Acrobat. It's usually just the first few lines of the first page. This happens sometimes. Sometimes the document will print the whole way through, other times it won't. It does it on multiple documents as well. We first noticed it when printing larger documents(50pages or so), but it will also do it on a 1 or 2 page document. I've uninstalled and reinstalled Crystal and Adobe Acrobat with no success. I downloaded the service pack for Crystal, changed printer drivers, added Crystal Reports to the DEP exceptions list, and tried printing to Adobe Reader, but none of it worked. I've also monitored the memory while Crystal is running and trying to print the report, but there weren't any significant jumps in memory usage. I know that pscript.dll is a post script printing file, but I kind of think that it isn't a printing issue and it's throwing up the wrong error. It errors with more than one printer. And it will work some of the time. It seems to be hit and miss. Has anyone run into this issue or have any other suggestions?