We are having problems with orphaned concurrent license sessions when users do not properly logoff of Infoview (when they simply close the window instead of logging off). We recently migrated to a new hosting provider and the problems started after the migration. I have checked every setting from old to new provider and they are exactly the same. We did not experience this problem on the old provider ... only on the new provider.
What can be causing the sessions to not timeout properly after a period of time?
Thanks in advance for your help.