on 12-14-2016 2:22 PM
Hello,
Internet channel is also applicable where you have a dedicated support portal used to create Tickets e.g. HANA Cloud Portal
Regards,
Jameel
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Hello,
The "channel" here means, from which medium (example twitter messaging, e-mail, social media (Facebook) etc) the request for Ticket creation executed. The scenario where you have SAP JAM integrated with SAP Hybris C4C you can use of Messaging and Social Media mediums.
Thanks,
Krish
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