How to create own event of sending email for IDI

[Former Member]

Hi Gurus,

We have one requirement to navigate the screen to inbox once the user sends the email. Currently the screen goes back to initial incoming email screen after user clicks the send button.

I added the event ZSENDEMAIL in IDI event repository (CRMC_IC_EVENT_REP) with below parameters:

component: CRMCMP_CCS_EML

view: CRMCMP_CCS_EML/MAILBODY

UI event: SENDMESSAGE

Also I created a IDI policy in IC_manager as below:

if current event = ZSENDEMAIL

navigate to IC webclient inbox:display

However, it did not work. The screen still goes back to the initial incoming email screen. Did anyone have any similar expenrience? Could you help to share your successful example? Any suggestion or idea are welcome!

Thanks in advance!

Edited by: Zhijie Kong on May 31, 2011 11:12 PM

[Former Member]

Hello Zhijie,

I have a similar requirement. Did you came up with a solution finally?

Thanks a lot and kind regards

Hannes

[Former Member]

Hi Hannes,

I used below IDI rule to navigate to IR screen.

(If Current Event Equals Contact Ended and

MEDIA Equals "Email"

Then Navigate To ( Navigation Object type:Action = Interaction Records:Edit ) )

Thanks,

ZJKong