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Former Member

Broadcast message does not appear

Hi,

I have finished all configuration settings and I sent the message successfully and check in sent log and every thing is ok..

but no message appeared in agents screen at the bottom as usual.

your help will be highly appreciated.

Regards,

Yasser

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2 Answers

  • Jun 03, 2011 at 03:23 PM

    When you do broadcasting to email address---> check in TA SOST-> if the mail is there, then broadcaster has done the job. The rest work depends on how the mailing is configured.

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    Former Member
    Jun 04, 2011 at 11:06 AM

    Hi,

    I think the problem is not related to mail..I have tested sending message from Internet explorer 8 the message has been sent successfully and appeared in users who use IE 7 or IE 8 ..

    when I sent from IE 7 or mozilla firefox the message sent succssfully but did not appeared in IC agents screen.

    could you know any solution or SOS or standard sap document talking about the IE recmmended for CRM 7.0?

    Regards,

    Yasser

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    • Former Member

      Hi Yasser!

      Please could you support us how you resolve this issue.

      I have dealing with the same problem.

      Thanks in advance.

      Best Regards!.