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Former Member
May 24, 2011 at 09:29 AM

Work Manager Installation Problem


Hi Experts,

I'm currently installing PCM Version 7.5 on Windows 2008 R2 with MS SQL Server 2008.

This installation is for a demonstration system, and has all components (database, Application Server, Web Server, etc) installed on one host.

The database has installed successfully and the Msschema script has also ran successfully.

I have been able to install the Primary Application server successfully too.

I am having some difficulty with installing the Work Manager, as follows:

In the Work Manager Options screen (for reference, page 39, point 14 to 18 of the installation guide), I have entered the details as requested by the installation guide.

I have checked that the account entered is the correct administrators account and password (logged on to OS using them), I have checked that the SMTP server and port are correct and have provided the correct path for temporary storage.

The error message that I receive when selecting next is:

Invalid Workflow User - Unable to Login

Invalid Username or Password

When referring back to the guide, the entry (point 14) is:

In the "Work Manager Options" screen, enter an Administrator user name and password in the User

Name and Password text boxes.

I can't account for why this is not working - it is a current administrator account that I am using and the guide asks me to enter it.

Has anyone had this issue before, what did you do to overcome it?

Thanks and regards,