Dear Gurus
I am facing a problem. In my company we are using 2 credit memo types. One is CR and other ZCR (Copy of CR). I have tried both but both have same problem. I have also tried creating credit memos with reference to billing document, sales document and without reference also but the issue is same.
Problem is this we create credit memo with VA01 and post it with VF01. After posting if we cancel its posting with VF11 and reject the line items in VA02 the status of credit memo remain open. Cancellation documents are ok and completed but only credit memo in VA02 remain open even after rejecting all line items.
I have checked incomplete log of sales document type (CR and ZCR) in VOV8 and item types (G2N) in VOV7. All fields which are defined in incompletion log are there in document header and item.
Following is the copy paste data of Header Status tab
Overall status Open
Rejection status Everything rejected
Credit status Not performed
Bill.stat.order-rel. Not invoiced
Overall blkd status Not blocked
Header data Complete Item data All items complete
Header dlv.data Complete Item deliv.data All items complete
Header bill.dat Complete Item bill.data All items complete
please help.