Transfer cost & revenue to internal order defined inthe service order.

[Former Member]

Dear Experts,

On release, service order creates internal order that collects cost & revenue for the job. My requirement is to transfer these costs & revenue to a different internal order through crm order itself. In CRM order there is option to assign the account assignment object as " Internal Order ". This is under tab Account Assignment. Here we can enter any internal order no.

On saving order doesnt throw any error message. But Cost & revenues are not transafered to the I/O mentioned in the CRM service order.Is there any config. setup missing or should we look for BADI enhancement.

Can anyone help me in fixing this issue Plz. Your early response would be most appreciated.

Thank U,

Regards

Devika.S

[Former Member]

.

[Former Member]

Hi Devika

After passing the internal order through CRM service order . the cost should go to that internal order only which are passed from CRM account assignment tab.

I did the same thing but only difference is we are passing through ORDER_SAVE BADI because we are picking internal order from Ztable based the service org.

In your case is your service order creating a separate internal order .

have you completed your config in ECC under controlling integration.

Regards

Naresh

[Former Member]

Hello Naresh,

Thanks for your reply. Can you throw some light on the configuration you are talking about plz.

Regards

Devika.S

[former_member205707]

Hi,

Just to get cleared, have you set up a Billing Engine in CRM and also the Administrate Console for Billing to flow in CRM with Middleware settings + Item Category (Billing Relevance)

Cause the above are very necessary for your requirement.

Apart from those, in ECC, you need to maintain values under

IMG>Integration with other mySAP.com components>CRM>Settings for Service Process>Billing Integration

Hope this information helps, as I am assuming it that others are maintained by you.

Regards,

Madde