Upgrade to Crystal Reports 2008 SP 3 and install [Fix Pack 3.5|https://smpdl.sap-ag.de/~sapidp/012002523100006341722011E/cr2008fp35.exe] and then it supports Windows Office 2007 Extended MAPI API's. Microsoft deprecated the Simple MAPI API's in in Office 2007 and above.
Not supported in CR 8.5, it is 10 years old. Only other option is to ask Microsoft to add the simple MAPI API's back into their new Office Products that use MAPI.
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