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The SMD Agent 'HOSTNAME hasn't been found!


I have already upgrade the Solution Manager 7.0 EHP1 . I have a problem with my SMD error The SMD Agent 'BASAPI02' hasn't been found!

I want to setup E2E Root Cause Analysis for ERP 6.0 Stack Java system.

So I configured SMSY, I've already installed SMD Agent in managed system successfully also.

When I run the Diagnostics Setup -> Managed System -> Setup WIzard,

in the Setup Parameter Step , it said that " No SMD Agent is currently available (ie not assigned). Please install an agent for BASAPI02 or unassign an existing agent in Agent Administration Why is that so ?

In the Agent Administration ( DIagnostics Administration -> Managed SYstem -> Agent Administration) found that the agent is online.

does anyone know why this happens and how to resolve

Thanks in advance,


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3 Answers

  • Posted on May 20, 2011 at 06:56 AM

    Hello Antonio

    The agent name registration or agent registration on it's own depends on the version of your diagnostics agent.

    From diagnostics agent 7.20 and higher if you have installed it using default connection setting in sapinst then you don't need to seperately register the diagnostics agent in the agent candidate management.

    Once the agent is known you should see it in the agent administration list. If you don't see the agent in the agent administration list it would mean it is not yet known and you have to go through the agent candidate management first.

    The server name assignment is normally done through the managed system setup. After selecting your SAP system to be configured and pushing the setup button you get a screen in which you have to fill in the hostname, user+pass and so on at the left side bar. On the right side you should see one or more lines that represent your SAP system.

    You have to expand that line and then select the appropriate agent from the list. After selecting the correct agent from the list your diagnostics agent will get the hostname assignment and you will be prompted to wait and refresh because the agent is then automatically restarted.

    Kind regards


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  • Posted on May 20, 2011 at 12:25 PM

    Hello Junior,

    As you say that your SMD agent is online in hte Agent Admin UI. Do the following to solve your issue,

    - Go to SOLMAN_WORKCENTER-> Root Cause Analysis -> Agent Administration

    - Click on the agent name and select "Reset server name".

    - Wait until agent is back

    - Run again managed setup wizard for your system.

    Now you should see the SMD agent in the drop down list in the Setup wizard.

    Let us know.



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  • Posted on May 24, 2011 at 04:15 PM

    Hi Junior,

    We recently encountered the same issue that your are describing. Even choosing "Reset server name" did not help. Our satellite system was a Windows box and we noticed that there was some inconsistency in the capitalization of the hostname. Diagnostics seemed to want a lowercase hostname but the hostname was uppercase in a few places (most notably, on the Windows server settings itself, and also in parameters like SAPGLOBALHOST.

    As an experiment we changed everything to lowercase across the board (OS level and parameters and checked to make sure the SLD and SMSY agreed) and then we were able to register the agent. Since changing the hostname to lowercase required a reboot, it is possible that the reboot solved the problem --- I don't want to accidentally create a mythology about upper-versus-lowercase hostnames. But it would be interesting if your problem was also related to hostname uppercase vs lowercase.


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