We have released a serialized item from SAP but physically selected the incorrect item from inventory. What is the process to correct this in SAP, i am sure a semi common mistake
Mfr. Serial # 124 - is "available" according to SAP (this item was accidentally sold to a customer)
Mrf. Serial # 113 - is "unavailable" according to SAP (this item is currently in the warehouse)
We use both the "Mfr serial no." and the "Serial Number" fiields. The Mfr serial number we take from the device, and the Serial number we assign. SAP will allow us to adjust the "serial number" after the transaction but not the Mfr serial number.
Can you point me in the right direction?
MANY MANY Thanks
SAP 8.8 PL: 17