to define a process where the RE and RAS orders are free of charge

[Former Member]

We have ( US , UK , Canada, Germany, France ) more than 2000 sales docs related to order

RE Return&Credit for returns and RAS Repair with status "in process" ( using transaction

VA05) all of them have the billing block active because no charge to customer meaning no invoice will

be generated to change the status to " completed". In those orders all steps are completed

except the order itself:

Is there any way to define a process where the RE and RAS orders are free of charge and all steps included with

the status "completed" to have the order status "completed "=> create automatically an invoice to 0 or but never printed and ship to customer

[former_member182378]

could you please explain the business requirement with an example and also the solution you provided for this requirement?

(is it that if the material is FOC, the order entry staff goes in to the sales order and changes the item category manually?)

thank you, in advance!

[Former Member]

Done by myself

[Former Member]

Thanks for the response

But All the orders are not free of charge..only few of them..so what i thought is changing the item category to FOC(RENN) for those orders for which credit block can be removed and billing can be done hence completing the credit memo which completes the order

Is it what can be proposed

[Former Member]

Hi Kapil,

Thanks for your response.

why to mention immediate delivery? if i dont chek it what happens??

Thanks

[Former Member]

Hi,

If your RE and RAS order are FOC and not relevant for billing

In VOV8 for this order type set tick mark to Immediate delivery

Then see which item categories you are determining then go to VOV7 in item detail make billing relevance as not relevant for billing

There is no need to create invoice of ZERO value,still you want o generate invoice with zero value then make billing relevance as order related oR delivery related

Make STATISTICAL VALUE as Y in item detail so if there values for item that will remain at item level in invoice and NET VALUE always ZERO

kapil