Installation Issues CR 2011

[Former Member]

Upgrade2011 will not install. Stops with Error message "Failed to update cache for execution. Program will exit."

Stops around file "tp.open ssl-0.98l-core32,14.0.0,760"

File kb246-7175 is not on my system.

System is xp with all service packs, and I have standalone version of cr 2008 running.

[Former Member]

Rick,

Are you still having this issue? I was but after reading this thread, I tried a few things which might work. Let me know.

Bobby

[Former Member]

No I gave up and asked for my money back, which was promptly recived. I will continue with CR 2008. I've spent enough time messing around with the install. Dennis you helped a great deal, thank you very much for the effort.

[Former Member]

I have the same problem.

I'm installing on cr20111 on windows vista and getting "Failed to update cache for execution. Program will exit".

I have CR10 & 11r2 and VS2005 & 2008 on this machine.

Is there a solution to this yet?

[Former Member]

Thanks Don, I did as you last suggested, i.e disconnected from internet, turned of security, checked DEP, it was on essential only and even tuned off Mysql. Here is the new log file. It failed tried to CacheDUs. Unless you have any more suggestions I will purchase a support. How do that for a new product like this?

10:17:49.046 connectivity.connectionserver.drivers.teradata.odbc.config-4.0-core-nu,14.0.0.760

10:17:49.062 Returned from new calculator: DUs to Uninstall:

10:17:49.078 ** CACHING DUs...

10:17:49.109 Cache: copying files from: C:\DATA_UNITS\CrystalReports\dunit\tp.cup-0.11-core-nu\

10:17:49.171 Cache: DU files cached in: C:\Program Files\SAP BusinessObjects\InstallData\InstallCache\tp.cup-0.11-core-nu\14.0.0.760\

10:17:49.203 Cache: copying files from: C:\DATA_UNITS\CrystalReports\dunit\tp.sun-1.1-core-nu\

10:17:49.296 Cache: DU files cached in: C:\Program Files\SAP BusinessObjects\InstallData\InstallCache\tp.sun-1.1-core-nu\14.0.0.760\

10:17:49.328 Cache: copying files from: C:\DATA_UNITS\CrystalReports\dunit\tp.gzip-1.2.3-core-32\

10:17:49.421 Error: Could not move temp dest folder to dest folder.

10:17:49.453 Error: Temp dest folder: C:\Program Files\SAP BusinessObjects\InstallData\tmp\tp.gzip-1.2.3-core-32

10:17:49.468 Error: Dest folder: C:\Program Files\SAP BusinessObjects\InstallData\InstallCache\tp.gzip-1.2.3-core-32\14.0.0.760\

10:17:49.500 Error: Cache: error copying files to cache from: C:\DATA_UNITS\CrystalReports\dunit\tp.gzip-1.2.3-core-32\ to: C:\Program Files\SAP BusinessObjects\InstallData\InstallCache\tp.gzip-1.2.3-core-32\14.0.0.760\

10:17:49.531 Error: CacheDUs - failed to cache DUs.

10:17:49.546 Error: Failed to update cache for execution. Program will exit.

10:18:03.453 SqliteManifest's sqlite db is successfully closed at C:\Program Files\SAP BusinessObjects\InstallData\WorkingManifest.sqlite

10:18:03.515 Closed manifest C:\Program Files\SAP BusinessObjects\InstallData\WorkingManifest.sqlite

10:18:03.531 SqliteManifest's sqlite db is successfully closed at C:\Program Files\SAP BusinessObjects\InstallData\InstallManifest.sqlite

10:18:03.546 Closed manifest C:\Program Files\SAP BusinessObjects\InstallData\InstallManifest.sqlite

10:18:03.593 Exiting Windows wmain function

[former_member11696]

Hi Rick,

Interesting, it's SQL Express trying to be installed. BOE uses it as the CMS database ( it's the DB used if one is not provided )

Do you have Visual Studio 2010 installed on this PC also or anything that would install SQL Express?

As for the case, because CR 2011/BOE 4.0 is in Ramp up stage, meaning it's not GA I'm not sure if you can get a support case. I'll check once that team gets in and see what I can for you and how it all works.

Where are you located?

Thanks

Don

[Former Member]

Good Morning Don,

Glad you havent quit on me yet.

I removed CR 2008 from computer and installed the CR 2008 Sp3 you sent a link to. No problems with that.

Then I removed temp folders and files, rebooted and tried to run setup again. It stopped; below is the log file info.

09:08:12.921 Cache: copying files from: C:\DATA_UNITS\CrystalReports\langs\en\dunit\crystalreports.cpp.parameterprompt-4.0-en-32\

09:08:12.984 Error: Could not move temp dest folder to dest folder.

09:08:13.000 Error: Temp dest folder: C:\Program Files\SAP BusinessObjects\InstallData\tmp\crystalreports.cpp.parameterprompt-4.0-en-32

09:08:13.031 Error: Dest folder: C:\Program Files\SAP BusinessObjects\InstallData\InstallCache\crystalreports.cpp.parameterprompt-4.0-en-32\14.0.0.760\

09:08:13.078 Error: Cache: error copying files to cache from: C:\DATA_UNITS\CrystalReports\langs\en\dunit\crystalreports.cpp.parameterprompt-4.0-en-32\ to: C:\Program Files\SAP BusinessObjects\InstallData\InstallCache\crystalreports.cpp.parameterprompt-4.0-en-32\14.0.0.760\

09:08:13.109 Error: CacheDUs - failed to cache DUs.

09:08:13.125 Error: Failed to update cache for execution. Program will exit.

09:08:22.281 SqliteManifest's sqlite db is successfully closed at C:\Program Files\SAP BusinessObjects\InstallData\WorkingManifest.sqlite

09:08:22.296 Closed manifest C:\Program Files\SAP BusinessObjects\InstallData\WorkingManifest.sqlite

09:08:22.312 SqliteManifest's sqlite db is successfully closed at C:\Program Files\SAP BusinessObjects\InstallData\InstallManifest.sqlite

09:08:22.328 Closed manifest C:\Program Files\SAP BusinessObjects\InstallData\InstallManifest.sqlite

09:08:22.375 Exiting Windows wmain function

What shoud I try/do next?

Thank you for your help.

Rick

[former_member11696]

Hi Rick,

New error this time... That may be caused by CR having a dependency on Java SDK being installed, not installed or wrong version.

Can you uninstall ALL CR products and then go into Program Files, delete the Business Objects folders:

C:\Program Files\Business Objects

C:\Program Files\SAP BusinessObjects

Then if you are OK with delete registry keys go into regedt.exe and delete these:

HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects

HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects

HKEY_CURRENT_USER\Software\Business Objects

HKEY_CURRENT_USER\Software\SAP BusinessObjects

You may want to do a reboot here also...

And then try CR 2011 install again.

I have tested this on XP 64 bit and it works for me.

Next is to disconnect your PC from the network and disable your anti-virus software as well as DEP ( data execution prevention ), set it to Essential Service Only if it is not already.

Also Check your AV logs to see if they are blocking anything, try adding crw32.exe to the trust app list.

Other than that unless we can repro the issue here I can't doing any more testing so I suggest you purchase a support, if it is a configuration bug you can get a refund, if it's not a CR problem though no refund.

Thanks

Don

[Former Member]

Don,

I have re-booted several times and still no change.

I have CR 2008 on the machine, one version is 488.00 mb the second is 1,005.00 mb. I dont know why there are two, CR 2008 on this machine. CR 2008 works fine.

Do you think I should take off CR 2008? I bought upgrade version so I don't want to then run into that issue.

Thanks for your help, didn't know you were on staff.

Rick

[former_member11696]

Hi Rick,

Not sure what 488 1005 means, the size of the folders maybe?

Anyways, if you can yes try to remove CR 2008 using the Add/Remove Programs. Make sure you have your keycode available just in case.

Thanks

Don

[Former Member]

Here is a the end portion of my setup log.

The error is in the first two lines.

15:37:08.421 Cache: copying files from: C:\Updates\DATA_UNITS\CrystalReports\dunit\tp.threedgraphics.pgsdk.cpp-2.50.16.busobj.1-core-32\

15:37:08.765 Error: Could not move temp dest folder to dest folder.

15:37:08.812 Error: Temp dest folder: C:\Program Files\SAP BusinessObjects\InstallData\tmp\tp.threedgraphics.pgsdk.cpp-2.50.16.busobj.1-core-32

15:37:08.859 Error: Dest folder: C:\Program Files\SAP BusinessObjects\InstallData\InstallCache\tp.threedgraphics.pgsdk.cpp-2.50.16.busobj.1-core-32\14.0.0.760\

15:37:08.890 Error: Cache: error copying files to cache from: C:\Updates\DATA_UNITS\CrystalReports\dunit\tp.threedgraphics.pgsdk.cpp-2.50.16.busobj.1-core-32\ to: C:\Program Files\SAP BusinessObjects\InstallData\InstallCache\tp.threedgraphics.pgsdk.cpp-2.50.16.busobj.1-core-32\14.0.0.760\

15:37:08.984 Error: CacheDUs - failed to cache DUs.

15:37:09.015 Error: Failed to update cache for execution. Program will exit.

15:37:24.703 SqliteManifest's sqlite db is successfully closed at C:\Program Files\SAP BusinessObjects\InstallData\WorkingManifest.sqlite

15:37:24.718 Closed manifest C:\Program Files\SAP BusinessObjects\InstallData\WorkingManifest.sqlite

15:37:24.781 SqliteManifest's sqlite db is successfully closed at C:\Program Files\SAP BusinessObjects\InstallData\InstallManifest.sqlite

15:37:24.812 Closed manifest C:\Program Files\SAP BusinessObjects\InstallData\InstallManifest.sqlite

15:37:24.859 Exiting Windows wmain function

Thank you for your help. Is there any way to get a hold of someone at SAP with this issue?

[former_member11696]

Hi Rick,

I am SAP, note the little SAP logo beside my name. Interesting, I've never seen a 3D graphics error before.

Do you have any other CR software running? Seems to be a version conflict and likely due to the files being locked.

What happens if you run the installer again after a re-boot?

Thanks

Don

[Former Member]

Here's the last part of my log:

15:35:09.781 Cache: copying files from: C:\Downloads\Crystal Reports 11 Installation\DATA_UNITS\CrystalReports\dunit\crystalreports.cpp.runtimeshare-4.0-core-32\

15:35:09.901 Error: Could not move temp dest folder to dest folder.

15:35:09.936 Error: Temp dest folder: C:\Program Files (x86)\SAP BusinessObjects\InstallData\tmp\crystalreports.cpp.runtimeshare-4.0-core-32

15:35:09.955 Error: Dest folder: C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallCache\crystalreports.cpp.runtimeshare-4.0-core-32\14.0.0.760\

15:35:10.004 Error: Cache: error copying files to cache from: C:\Downloads\Crystal Reports 11 Installation\DATA_UNITS\CrystalReports\dunit\crystalreports.cpp.runtimeshare-4.0-core-32\ to: C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallCache\crystalreports.cpp.runtimeshare-4.0-core-32\14.0.0.760\

15:35:10.045 Error: CacheDUs - failed to cache DUs.

15:35:10.065 Error: Failed to update cache for execution. Program will exit.

15:35:15.817 SqliteManifest's sqlite db is successfully closed at C:\Program Files (x86)\SAP BusinessObjects\InstallData\WorkingManifest.sqlite

15:35:15.839 Closed manifest C:\Program Files (x86)\SAP BusinessObjects\InstallData\WorkingManifest.sqlite

15:35:15.863 SqliteManifest's sqlite db is successfully closed at C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallManifest.sqlite

15:35:15.881 Closed manifest C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallManifest.sqlite

15:35:15.914 Exiting Windows wmain function

I'm stuck. I've rebooted many times. I run CR XI but am reluctant to remove it because then I won't have any report writer!

Edited by: mjhock on May 25, 2011 5:41 PM

[former_member11696]

Hi mjhock,

I'm not sure this is the same issue. Do you have any anti-virus software running?

You may want to remove yourself from this thread and create a new post. You are getting a different error.

Oh and I should mention you can upgrade to CR XI R2 for free:

https://smpdl.sap-ag.de/~sapidp/012002523100011802732008E/crxir2_sp4_full_build.exe

https://smpdl.sap-ag.de/~sapidp/012002523100015859952009E/crxir2win_sp6.exe

Use your XI keycode to install it.

Thank you

Don

Edited by: Don Williams on May 25, 2011 10:26 AM

[former_member11696]

One thing you guys may both want to try is to delete ALL files in your temp folders, there can be left over files that can cause issues. Then if the install finished go into add/remove and do a repair install. If CR 2011 is not listed then try to re-install again.

Seems to me there is something causing the redirects in the installer.

Don

[Former Member]

Don,

Removed temp files and directories, failed again same cache issue.

If I remove CR 2008, where do I get a replacemnt download? I have my reg. code, but no disk.

Rick

[former_member11696]

Hi Rick,

What OS are you using and patch level on it?

Here's the link to get SP 3 full build: https://smpdl.sap-ag.de/~sapidp/012002523100009989492010E/cr2008_sp3_fullbuild.zip

To find them all go to

Thanks again

Don

[Former Member]

Don,

xp pro with sp 3, not sure about the second link you referenced will check. and download sp 3 full, not sure what was installed by microsoft on auto update.

[Former Member]

Good Morning Don,

I have mysql server, apache and Arc Gis on the machine, along with Microsoft Professional office and adobe acrobate professional 10, plus updates and other misc programs. Trying to figure out a way to give you a text file of all my programs..

Don't have visual studio 2010 on machine.

I am located in Jupiter Florida, near West Palm Beach. do you have a service office in area? Would be happy to bring box by, or whatever...

Rick

[former_member11696]

Hi Rick,

We don't have "drop in support centers" but they may... We do have an office in Lake Mary.

Did you purchase CR 2011, every purchase gets support, Trial version no? If so then you can contact CIC team and they will create a support case for you.

Thanks again

Don

UPDATE: Just to clarify, if you purchase BOE 4.0 then a Support Contract is required and you get support for CR 2011. Standalone CR 2011 is only supported within these forums unless a separate support Contract is purchased.

Edited by: Don Williams on Aug 9, 2011 9:18 AM

[Former Member]

Don,

Yes I purchased CR 2011 upgrade for $295. When I asked about support they directed me to this forum. How do I get a hold of a person to talk to and do an online session or something. I thought you were the support they were talking about.

Rick

[vitaly_izmaylov]

Rick,

You should contact Global Customer Interaction Center:

[https://service.sap.com/sap/support/notes/560499]

For USA:

T: +1 800 677 7271 (24x7)

T: +1 610 661 7241 (24x7)

F: +1 610 661 0716

or find contact information of your local CIC here:

[https://service.sap.com/supportcenters]

Vitaly

[former_member11696]

And if they suggest again to go to Forums let them know we've asked you to create the case so we can track and potentially escalate the issue.

Thanks again

Don

[former_member122989]

What antivirus software are you using (if any)? I believe that earlier in the thread you said that you tried installing with your antivirus off, but I'd just like to double check.

A good tool for debugging a problem like this is Microsoft's Process Monitor: [http://technet.microsoft.com/en-us/sysinternals/bb896645|http://technet.microsoft.com/en-us/sysinternals/bb896645]

WARNING: I realize that this might be a bit technical, but if you're up for it, you might make some progress on this problem.

Steps to use process monitor to debug this problem:

1) download and run process monitor

2) when it starts it will be capturing events. We're only interested in file system events here, so turn off registry events, network events and process & thread events. You can control this with the toolbar on the top right. (I'm assuming that they haven't moved things on me.)

3) Click on the filter button and add a filter rule so that it only captures events from the process named setupengine.exe.

4) Launch the CR 2011 installer. Go through the install until it fails. Wait for the setupengine.exe process to go away.

5) Stop capturing events in process monitor (option under the file menu)

6) Check the CR install log, see what file/directory it was trying to copy when it failed.

7) Look near the end of the process monitor output for the name of the directory you found in step 6.

😎 Hopefully you'll see the file system event that failed and the result & detail columns in the output will tell you why.

[Former Member]

Did anyone figure out a solution? I was able to install on my laptop, but not my desktop.

[former_member11696]

Hi Rick,

I installed it on my PC on the weekend and had no errors so not sure what the issue is on your desktop PC. Look in the Install log to see if it points to the cause.

I believe you'll find the logs in this location: C:\Program Files\SAP BusinessObjects\InstallData\logs

Thank you

Don

[Former Member]

I'm still not able to install. Stops with the cache error. I did find the error logs. The short one, setupexe.log has a single line:

15:32:09 Unable to open file :C:\Users\MJH3~1.MED\AppData\Local\Temp\2011.05.20.15.32.09\setupexe.log

15:32:09 Welcome to setup.exe!

15:32:09 Launching SetupEngine.exe: "C:\Downloads\Crystal Reports 11 Installation\DATA_UNITS\CrystalReports\setup.engine\SetupEngine.exe"

15:32:09 SetupEngine.exe command line: -engine "C:\Downloads\Crystal Reports 11 Installation\DATA_UNITS\CrystalReports\setup.engine
" -bootstrapper "C:\Downloads\Crystal Reports 11 Installation\DATA_UNITS\CrystalReports
" -l "C:\Users\MJH3~1.MED\AppData\Local\Temp\2011.05.20.15.32.09"

The long one, setupengine.log has way too much to post here. Anyway someone can take an upload to look at it?

Michael

[Former Member]

Thank you Don for your help,

I also installed 2005 C++, plus the update.

When I retried to install CR 2011, I got the key code error.

I uninstalled update kb 2467175 and then retired to install CR 2011 and ended up with the same earlier error. ie.

"Failed to update cache for execution. Program will exit."

Rick

[Former Member]

Don, Thanks so much,

I dont have 2005 C++ installed and CR 2008 works fine. Are you saying I should install this package for 2011?

[former_member11696]

Hi Rick,

Yes, it's required for CR for VS 2010. You have to distribute it also for app PC's.

Thanks

Don

[Former Member]

I tried installing the 2005 C++ library/update and still the CR install fails with the above noted error. Disappointed.

[Former Member]

I'm suffering with the same installation problems. Can't get past error having to do with cache. I'm an admin on my own computer, run the setup as Administrator but just can't get installed.

Anybody get this fixed?

[Former Member]

No, I tried a couple of the items listed in the link above, but to no avail. Also I am my own administrator.

[former_member11696]

Hi Guys,

Did you search MSDN for the kbase listed in your original post: http://support.microsoft.com/kb/2467175

Basically you are missing the 2005 C++ runtime files with the security updates.

Have you installed it? Windows update won't download it, it doesn't know you need it.

Thanks

Don

[former_member11696]

Hi Rick,

CR 2011 is the same ( sort of ) as Cr for VS 2010. The version for you is 14 but this post has a lot of install issues various users had due to OS permissions settings.

See if right clicking on the setup.exe and selecting the various run as and other options gets CR 2011 installed.

Please post which one worked for you.

Thank you

Don

[Former Member]

Hi,

I think due to CR2008 you have this problem. Try to download installation guide from help.sap.com, this will help you.

Thanks,

Sastry