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Installation Issues CR 2011

Upgrade2011 will not install. Stops with Error message "Failed to update cache for execution. Program will exit."

Stops around file "tp.open ssl-0.98l-core32,14.0.0,760"

File kb246-7175 is not on my system.

System is xp with all service packs, and I have standalone version of cr 2008 running.

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  • author's profile photo Former Member
    Former Member
    Posted on May 17, 2011 at 02:38 PM

    Hi,

    I think due to CR2008 you have this problem. Try to download installation guide from help.sap.com, this will help you.

    Thanks,

    Sastry

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  • Posted on May 17, 2011 at 04:01 PM

    Hi Rick,

    CR 2011 is the same ( sort of ) as Cr for VS 2010. The version for you is 14 but this post has a lot of install issues various users had due to OS permissions settings.

    CRVS2010 beta 2 - error during install

    See if right clicking on the setup.exe and selecting the various run as and other options gets CR 2011 installed.

    Please post which one worked for you.

    Thank you

    Don

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  • author's profile photo Former Member
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    Posted on May 19, 2011 at 04:55 PM

    I'm suffering with the same installation problems. Can't get past error having to do with cache. I'm an admin on my own computer, run the setup as Administrator but just can't get installed.

    Anybody get this fixed?

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  • author's profile photo Former Member
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    Posted on May 20, 2011 at 01:25 PM

    Don, Thanks so much,

    I dont have 2005 C++ installed and CR 2008 works fine. Are you saying I should install this package for 2011?

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  • author's profile photo Former Member
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    Posted on May 20, 2011 at 07:52 PM

    Thank you Don for your help,

    I also installed 2005 C++, plus the update.

    When I retried to install CR 2011, I got the key code error.

    I uninstalled update kb 2467175 and then retired to install CR 2011 and ended up with the same earlier error. ie.

    "Failed to update cache for execution. Program will exit."

    Rick

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  • author's profile photo Former Member
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    Posted on May 24, 2011 at 05:54 PM

    Did anyone figure out a solution? I was able to install on my laptop, but not my desktop.

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    • Former Member Don Williams

      I'm still not able to install. Stops with the cache error. I did find the error logs. The short one, setupexe.log has a single line:

      15:32:09 Unable to open file :C:\Users\MJH3~1.MED\AppData\Local\Temp\2011.05.20.15.32.09\setupexe.log

      15:32:09 Welcome to setup.exe!

      15:32:09 Launching SetupEngine.exe: "C:\Downloads\Crystal Reports 11 Installation\DATA_UNITS\CrystalReports\setup.engine\SetupEngine.exe"

      15:32:09 SetupEngine.exe command line: -engine "C:\Downloads\Crystal Reports 11 Installation\DATA_UNITS\CrystalReports\setup.engine
      " -bootstrapper "C:\Downloads\Crystal Reports 11 Installation\DATA_UNITS\CrystalReports
      " -l "C:\Users\MJH3~1.MED\AppData\Local\Temp\2011.05.20.15.32.09"

      The long one, setupengine.log has way too much to post here. Anyway someone can take an upload to look at it?

      Michael

  • author's profile photo Former Member
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    Posted on May 25, 2011 at 02:59 PM

    Here is a the end portion of my setup log.

    The error is in the first two lines.

    15:37:08.421 Cache: copying files from: C:\Updates\DATA_UNITS\CrystalReports\dunit\tp.threedgraphics.pgsdk.cpp-2.50.16.busobj.1-core-32\

    15:37:08.765 Error: Could not move temp dest folder to dest folder.

    15:37:08.812 Error: Temp dest folder: C:\Program Files\SAP BusinessObjects\InstallData\tmp\tp.threedgraphics.pgsdk.cpp-2.50.16.busobj.1-core-32

    15:37:08.859 Error: Dest folder: C:\Program Files\SAP BusinessObjects\InstallData\InstallCache\tp.threedgraphics.pgsdk.cpp-2.50.16.busobj.1-core-32\14.0.0.760\

    15:37:08.890 Error: Cache: error copying files to cache from: C:\Updates\DATA_UNITS\CrystalReports\dunit\tp.threedgraphics.pgsdk.cpp-2.50.16.busobj.1-core-32\ to: C:\Program Files\SAP BusinessObjects\InstallData\InstallCache\tp.threedgraphics.pgsdk.cpp-2.50.16.busobj.1-core-32\14.0.0.760\

    15:37:08.984 Error: CacheDUs - failed to cache DUs.

    15:37:09.015 Error: Failed to update cache for execution. Program will exit.

    15:37:24.703 SqliteManifest's sqlite db is successfully closed at C:\Program Files\SAP BusinessObjects\InstallData\WorkingManifest.sqlite

    15:37:24.718 Closed manifest C:\Program Files\SAP BusinessObjects\InstallData\WorkingManifest.sqlite

    15:37:24.781 SqliteManifest's sqlite db is successfully closed at C:\Program Files\SAP BusinessObjects\InstallData\InstallManifest.sqlite

    15:37:24.812 Closed manifest C:\Program Files\SAP BusinessObjects\InstallData\InstallManifest.sqlite

    15:37:24.859 Exiting Windows wmain function

    Thank you for your help. Is there any way to get a hold of someone at SAP with this issue?

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    • Former Member Former Member

      What antivirus software are you using (if any)? I believe that earlier in the thread you said that you tried installing with your antivirus off, but I'd just like to double check.

      A good tool for debugging a problem like this is Microsoft's Process Monitor: [http://technet.microsoft.com/en-us/sysinternals/bb896645|http://technet.microsoft.com/en-us/sysinternals/bb896645]

      WARNING: I realize that this might be a bit technical, but if you're up for it, you might make some progress on this problem.

      Steps to use process monitor to debug this problem:

      1) download and run process monitor

      2) when it starts it will be capturing events. We're only interested in file system events here, so turn off registry events, network events and process & thread events. You can control this with the toolbar on the top right. (I'm assuming that they haven't moved things on me.)

      3) Click on the filter button and add a filter rule so that it only captures events from the process named setupengine.exe.

      4) Launch the CR 2011 installer. Go through the install until it fails. Wait for the setupengine.exe process to go away.

      5) Stop capturing events in process monitor (option under the file menu)

      6) Check the CR install log, see what file/directory it was trying to copy when it failed.

      7) Look near the end of the process monitor output for the name of the directory you found in step 6.

      8) Hopefully you'll see the file system event that failed and the result & detail columns in the output will tell you why.

  • author's profile photo Former Member
    Former Member
    Posted on May 25, 2011 at 03:36 PM

    Don,

    I have re-booted several times and still no change.

    I have CR 2008 on the machine, one version is 488.00 mb the second is 1,005.00 mb. I dont know why there are two, CR 2008 on this machine. CR 2008 works fine.

    Do you think I should take off CR 2008? I bought upgrade version so I don't want to then run into that issue.

    Thanks for your help, didn't know you were on staff.

    Rick

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  • author's profile photo Former Member
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    Posted on May 26, 2011 at 01:16 PM

    Good Morning Don,

    Glad you havent quit on me yet.

    I removed CR 2008 from computer and installed the CR 2008 Sp3 you sent a link to. No problems with that.

    Then I removed temp folders and files, rebooted and tried to run setup again. It stopped; below is the log file info.

    09:08:12.921 Cache: copying files from: C:\DATA_UNITS\CrystalReports\langs\en\dunit\crystalreports.cpp.parameterprompt-4.0-en-32\

    09:08:12.984 Error: Could not move temp dest folder to dest folder.

    09:08:13.000 Error: Temp dest folder: C:\Program Files\SAP BusinessObjects\InstallData\tmp\crystalreports.cpp.parameterprompt-4.0-en-32

    09:08:13.031 Error: Dest folder: C:\Program Files\SAP BusinessObjects\InstallData\InstallCache\crystalreports.cpp.parameterprompt-4.0-en-32\14.0.0.760\

    09:08:13.078 Error: Cache: error copying files to cache from: C:\DATA_UNITS\CrystalReports\langs\en\dunit\crystalreports.cpp.parameterprompt-4.0-en-32\ to: C:\Program Files\SAP BusinessObjects\InstallData\InstallCache\crystalreports.cpp.parameterprompt-4.0-en-32\14.0.0.760\

    09:08:13.109 Error: CacheDUs - failed to cache DUs.

    09:08:13.125 Error: Failed to update cache for execution. Program will exit.

    09:08:22.281 SqliteManifest's sqlite db is successfully closed at C:\Program Files\SAP BusinessObjects\InstallData\WorkingManifest.sqlite

    09:08:22.296 Closed manifest C:\Program Files\SAP BusinessObjects\InstallData\WorkingManifest.sqlite

    09:08:22.312 SqliteManifest's sqlite db is successfully closed at C:\Program Files\SAP BusinessObjects\InstallData\InstallManifest.sqlite

    09:08:22.328 Closed manifest C:\Program Files\SAP BusinessObjects\InstallData\InstallManifest.sqlite

    09:08:22.375 Exiting Windows wmain function

    What shoud I try/do next?

    Thank you for your help.

    Rick

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    • Hi Rick,

      New error this time... That may be caused by CR having a dependency on Java SDK being installed, not installed or wrong version.

      Can you uninstall ALL CR products and then go into Program Files, delete the Business Objects folders:

      C:\Program Files\Business Objects

      C:\Program Files\SAP BusinessObjects

      Then if you are OK with delete registry keys go into regedt.exe and delete these:

      HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects

      HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects

      HKEY_CURRENT_USER\Software\Business Objects

      HKEY_CURRENT_USER\Software\SAP BusinessObjects

      You may want to do a reboot here also...

      And then try CR 2011 install again.

      I have tested this on XP 64 bit and it works for me.

      Next is to disconnect your PC from the network and disable your anti-virus software as well as DEP ( data execution prevention ), set it to Essential Service Only if it is not already.

      Also Check your AV logs to see if they are blocking anything, try adding crw32.exe to the trust app list.

      Other than that unless we can repro the issue here I can't doing any more testing so I suggest you purchase a support, if it is a configuration bug you can get a refund, if it's not a CR problem though no refund.

      Thanks

      Don

  • author's profile photo Former Member
    Former Member
    Posted on Jun 01, 2011 at 02:34 PM

    Thanks Don, I did as you last suggested, i.e disconnected from internet, turned of security, checked DEP, it was on essential only and even tuned off Mysql. Here is the new log file. It failed tried to CacheDUs. Unless you have any more suggestions I will purchase a support. How do that for a new product like this?

    10:17:49.046 connectivity.connectionserver.drivers.teradata.odbc.config-4.0-core-nu,14.0.0.760

    10:17:49.062 Returned from new calculator: DUs to Uninstall:

    10:17:49.078 ** CACHING DUs...

    10:17:49.109 Cache: copying files from: C:\DATA_UNITS\CrystalReports\dunit\tp.cup-0.11-core-nu\

    10:17:49.171 Cache: DU files cached in: C:\Program Files\SAP BusinessObjects\InstallData\InstallCache\tp.cup-0.11-core-nu\14.0.0.760\

    10:17:49.203 Cache: copying files from: C:\DATA_UNITS\CrystalReports\dunit\tp.sun-1.1-core-nu\

    10:17:49.296 Cache: DU files cached in: C:\Program Files\SAP BusinessObjects\InstallData\InstallCache\tp.sun-1.1-core-nu\14.0.0.760\

    10:17:49.328 Cache: copying files from: C:\DATA_UNITS\CrystalReports\dunit\tp.gzip-1.2.3-core-32\

    10:17:49.421 Error: Could not move temp dest folder to dest folder.

    10:17:49.453 Error: Temp dest folder: C:\Program Files\SAP BusinessObjects\InstallData\tmp\tp.gzip-1.2.3-core-32

    10:17:49.468 Error: Dest folder: C:\Program Files\SAP BusinessObjects\InstallData\InstallCache\tp.gzip-1.2.3-core-32\14.0.0.760\

    10:17:49.500 Error: Cache: error copying files to cache from: C:\DATA_UNITS\CrystalReports\dunit\tp.gzip-1.2.3-core-32\ to: C:\Program Files\SAP BusinessObjects\InstallData\InstallCache\tp.gzip-1.2.3-core-32\14.0.0.760\

    10:17:49.531 Error: CacheDUs - failed to cache DUs.

    10:17:49.546 Error: Failed to update cache for execution. Program will exit.

    10:18:03.453 SqliteManifest's sqlite db is successfully closed at C:\Program Files\SAP BusinessObjects\InstallData\WorkingManifest.sqlite

    10:18:03.515 Closed manifest C:\Program Files\SAP BusinessObjects\InstallData\WorkingManifest.sqlite

    10:18:03.531 SqliteManifest's sqlite db is successfully closed at C:\Program Files\SAP BusinessObjects\InstallData\InstallManifest.sqlite

    10:18:03.546 Closed manifest C:\Program Files\SAP BusinessObjects\InstallData\InstallManifest.sqlite

    10:18:03.593 Exiting Windows wmain function

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    • Hi Rick,

      Interesting, it's SQL Express trying to be installed. BOE uses it as the CMS database ( it's the DB used if one is not provided )

      Do you have Visual Studio 2010 installed on this PC also or anything that would install SQL Express?

      As for the case, because CR 2011/BOE 4.0 is in Ramp up stage, meaning it's not GA I'm not sure if you can get a support case. I'll check once that team gets in and see what I can for you and how it all works.

      Where are you located?

      Thanks

      Don

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