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Former Member

Printing ChaRM tickets

Has anyone been able to "print" a ChaRM ticket (SDHF)? I am looking for something similar to the print options available for Incident tickets where the Ticket header data, as well as the texts can be printed out.

Any thoughts or comments on this topic are appreciated.



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1 Answer

  • May 18, 2011 at 10:27 AM


    Yes the mail which is triggered on status change normally contains all the data as you have mentioned so any person who is getting mail can take the printout

    is above option already taken into consideration.



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    • Former Member Prakhar Saxena

      We built a custom smartform and custom program to print these tickets. Thanks for your inputs.

      Challenges with the action suggestion is that when the ticket is closed, there is no easy way to execute a print action.