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Former Member

Status visible in Ticket status schemas in C4C

Hi pros,

What does "Status visible" indicator mean in ticket status schemas in C4C?

Best regards,

Nadezhda Rukavishnikova

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2 Answers

  • Best Answer
    Dec 14, 2016 at 01:29 PM

    Hi,

    The Status Visible indicator determines if you want the status available for the user to select i.e. it is visible on the UI for the end user.

    There may be instances where you might want to have a status that should not be visible to an end user to select but rather set by the system automatically (via a workflow rule) when a certain condition is true.

    Hope that helps :)

    Regards,

    Jameel

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    Former Member
    Dec 14, 2016 at 01:57 PM

    Hi @jameel.qureshi,

    Thank you for explanation!

    Best regards,

    Naddezhda Rukavishnikova

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