Pricing determination not possible after updateing customer master data

[Former Member]

Hi Gurus,

We are trying to set up CRM 7.0 standard sales scenario to make it to work. We picked a BP, a sold-to party which was loaded from ECC. Changed the role to sold-to party, and added the sales area data that we have in CRM. Added currency "CAD" to the "billing' tab as well. However, when we create a standard sales order (TA), we picked this BP as sold-to, and also picked the right product, we also made sure the pricing procedure determination config is done. However, system keeps giving the error "item category cannot be determined", and the "currency" and "pricing procedure" fields in the header section remain blank.

It seems to us that system needs some sort of refresh to "see" the new configuration data. Don't know why. I remember in other projects we did, we had to wait overnight to see some pricing/org. data updated.

Can someone advise how to fix it without having to wait till the next day?

Many thanks!

Jerry

[MichaelNe · Accepted solution]

Hi,

if you face issues also with pricing customizing adjustments you might need to adjust / update the VMC buffer: see SAP note 867428.

Best Regards,

Michael

[robert_kunstelj]

About buffer problem - yes, organizational data must be refresh if they are changed. You can clear buffers with /$sync.

About your error "item category cannot be determined", i would say that you are missing the customazing. check settings under spro>crm>transactions>basic settings>define item category determination (and also 3 options before that one).