background job canceled in Solution Manager system

Dear all expert ,

Two background jobs canceled in solution manager system before some time.

details-

Background jobs :

1 - LANDSCAPE FETCH

Program name : RSGET_SMSY

Job log : Job started

Step 001 started (program RSGET_SMSY, variant ,

The SLD server connection is inactive

Job cancelled after system exception ERROR_MESSAGE

2 - SEND_SYSTEM_RELATIONSHIP_TO_SUP

Program name : AI_SC_SEND_SYSTEM_RELATIONSHIP

Job log :

Job started

Step 001 started (program AI_SC_SEND_SYSTEM_RELATIONSHIP, variant ,

SOL determined as monitoring Solution Manager system

SAP customer number unknown for installation number 0020606335

Job cancelled after system exception ERROR_MESSAGE

please help me , what should i do ?

I am waiting for your positive response.

Regards

Shubh