Skip to Content
Former Member
May 09, 2011 at 02:15 PM

Credit/Debit Memo Request Approval Workflow


Hi All,

I have this requirement of activating a workflow for credit and debit memo requests.

It should be that the approvers will be determined by:

1. Amount

2. Order reason code (if error in data entry - CSR manager, if price error - Sales manager, etc.)

3. Product category (prescription, nutritional, etc)

4. Sales Organization and Distribution Channel

My question is, can I use the HR org structure to determine my approvers? Can it identify approvers/personnels related per sales area and all that criteria? I want to use the HR Org structure because it makes it easier to move/traverse the approval process on a 1up basis (direct manager). I've heard about needing something like cost centers and delegated authorities to link the HR org structure with the workflow, but I'm really lost at this point.

Really appreciate your help!