How to use master warranty in case of excess production

[moazzam_ali]

Dear Gurrus !!!

My client company is involved in Electronics products (Refrigerator, TV, Oven, AC etc) manufacturing and sale business. There are hundreds of units produced and sold on daily basis. now i have to make warranty check here in CS module. My requirement is:

When we create Service notification type S9 with IW51 we enter Serial number on create screen. Serial number is linked with equipment, batch and material master. Requirement is when we enter serial number system should tell the warranty status in pop up screen. Warranty of Refrigerator and Compressor are different. Ref 1 year Compr. 3 Years. I have done every thing in system but now im facing two problems only.

1 I used user exit BG000001 and check standard tick for pop up too. A pop up screen appears but there is no warranty

detail on that screen but when i check Additional data tab of serial number it shows compressor and ref warranty

accurately.

2 It is not possible for users to enter master warranty and warranty start date in every serial number because there is

hundreds/thousands of units produced daily.

Please give me any idea that how can i take date of sale (601 movement date) as warranty start date and how to enter master warranty in serial numbers automatically. i want to perform these activities automatically.

I am stuck here in warranty check. Please help me in this regard.

Pop up is not a big deal but my major concern is to enter automatically start date and master warranty.

Edited by: moazzamjii on May 6, 2011 2:17 PM

[Former Member]

Hi,

I hope you are creating Equipment automatically while doing delivery for the Material with the combination of Material number & Serial Number.

If that is the case, have you tried with the update of equipment warranty data after creation of equipment?

Try this Function module:

'WARRANTY_ASSIGNMENT_RFC'

[Update warranty details|;

2nd Option:

In Serial Data view of Equipment Master, you can find the Date of Last Goods Movement, that would be the delivery date of that equipment.

Create a Ztransaction to update the warranty details of the equipment. That could be manual or automatic batch job running on daily basis.

Develop a program to call this Function module & try to update that date as Warranty start date.

Decide on Warranty end date based on your company warranty policy & incorporate the same in coding.

Even you can consider the equipments which are created on that particular day based on the field Creation Date.

So other equipments will not get affected.

Regards,

Maheswaran.

[moazzam_ali]

Dear Maheswaran !!!

Thanks for your suggestion. I have checked in system. The field you mentioned "Date of Last Goods Movement" is blank and editable. It is not updated automatically. Logically in this field there must be date of sale (601 movement). What you say?

Edited by: moazzamjii on May 6, 2011 6:51 PM

[Former Member]

Hi,

If you have Material & Serial Number values in concern fields in that view, these details also would have come automatically from the business transaction.

I have no access to IDES. If you have access, please try this.

1. Create Serial Number Profile in OIS2

2. In that serial Number profile, assign automatic equipment creation while making delivery. In Serialisation Procedure, assign SDLS in Procedure, 04 in SerUsage & 02 in EqReq fields.

3. Assign that serial number profile in FG material master

4. Create one delivery.

5. It will ask for the Serial Number

5. Equipments will be created automatically.

I hope the equipment which are created based on delivery will have that Date of Last Goods Movement filled up with the PGI date.

Please check & let me know.

Regards,

Maheswaran.

[former_member187991]

Hi

Can you check with following user exit

IQSM0005 Serial numbers, user exit in the update

IQSM0007 Serial numbers, user exit for goods movements

regards

thyagarajan

[moazzam_ali]

thanks for reply

As i mentioned my major concern is automatically enter warranty start date and master warranty number in serial number or equipment number. Please give any suggestion in this regard.

I will definitely check these user exits and update the forum.