solman integration to Remedy

[Former Member]

HI team ,

we are trying to integrate the service desk on solution manager 7.1 to Remedy , the customer has not purchased any adapter for the integration , we are trying to integrate the SD to remedy using a web service API , is this a standard integration or

should we develope the webservice on our own ,

please provide me with the steps to be followed , Also please let me know wat kind of inputs would be required from the REmedy side for us to integrate these two

appreciate ur response

regards

Praveen

[jon_friesen2]

Hi Praveen,

We recently implemented a similar integration between Solution Manager and ZenDesk. This kind of integration is definitely achievable using the API, but I would say it is not trivial and since Remedy already offers an integration solution, you will probably find it cheaper to buy the solution rather than to invest the hours to write (and support!) your own custom interface. I also fear the API is too complicated to get a solution with a "please tell me the steps..." question on the SDN -- after you reviewed the links from the preceding posts you probably already reached the same conclusion

Jon

[former_member293715]

Hi Jon,

> Remedy already offers an integration solution

can you please provide me an URL to the solution whitch is offered by Remedy?

Where the the component must be installed (Remedy and/or SolMan) ?

thanks Joachim ...

[Former Member]

Sorry folks it is solutoin manager 7.0 .

[Former Member]

hi Gurus ,

any answers on this

regards

Praveen

[Former Member]

Hi

For the posiblites you may read this

[Service desk integrate|https://websmp201.sap-ag.de/~sapidb/011000358700006819322005E]

[http://help.sap.com/saphelp_sm40/helpdata/en/65/e0a3a3040348ffa71f0908679a883e/frameset.htm|http://help.sap.com/saphelp_sm40/helpdata/en/65/e0a3a3040348ffa71f0908679a883e/frameset.htm]

you can go ahead with standard interface webservice API, details can be find under

[service desk webservice api|http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/e3eeb4a8-0b01-0010-bd99-f4a700a49d32]

and the other interestion discussions on the threads

[|]

Thanks,

Jansi