Can't change application from login box

[Former Member]

Hi all.

Just wondering if anyone has seen this (quite bizarre) problem before.

Basically, when users login to BPC, they select their AppSet and application and connect fine.

However, if they need to change application whilst they are working, they click on the application name in the action box (when shown as a text list - not drop-down boxes) and it opens the connection box (correctly).

They then change the application name in the bottom box to the one that they need, but it does nothing when they press OK.

If they click the "Connection Wizard" button on the box and then just hit "OK" to reconnect to the same server, it works.

Also, if they change the action pane to Point-of-View (drop-down boxes), they can hit the drop-down and select the required application with no problems whatsoever.

For info, the users are running Excel 2010 (v14.0.5128,5000) through a Terminal Services Session, connecting to BPC 7.5 SP4

Thanks for reading.

Craig

[former_member278532]

I am basically having the same problem. We just migrated from BPC 7.0 to 7.5.

Users are on Excel 2007 on their local machine.

Only running the connection wizard again does the trick.

Anybody solved this issue?

Thanks

Timothy

[Former Member]

We are experiencing this too. It is intermittent but can be a little annoying. We reported it to SAP as a bug and they were already aware of it. I'm not sure when the fix will be out but you're not alone.

[Former Member]

Yes indeed this is a newly discovered bug. It has been submitted to Development but we have not heard about a timeline for a patch or fix. We have had a number of customers report it so it has been given High priority.

Thankfully using the Connection Wizard is a good workaround.

-Brian

[Former Member]

Any update on this yet?

We have just upgraded to SP6 Patch 1 in the hope that this might have been resolved (given that SAP have had over 4 months now), but it is still EXACTLY the same.

Please provide any updates on when this is likely to be resolved.

Thanks