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Former Member
May 05, 2011 at 10:53 AM

Soluiton manger CRM_DNO_MONITOR

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Dear EXPERTS,

I have an requirement to change the SUPPORT TEAM Business partner number from the back end.

I have identified the table CRMD_ORDER_INDEX in which the field PFT_16 is the support team BP. and i wrote a update query

SELECT guid "OBJECT_ID

INTO TABLE it_guid

FROM crmd_orderadm_h

WHERE object_id IN s_type.

IF sy-subrc = 0.

SELECT *

INTO CORRESPONDING FIELDS OF TABLE it_crmd_order_index

FROM crmd_order_index

FOR ALL ENTRIES IN it_guid

WHERE HEADER = it_guid-guid AND

ITEM = it_guid-guid AND

PFT_16 = 'X' .

ENDIF.

IF it_crmd_order_index IS NOT INITIAL.

lOOP AT it_crmd_order_index INTO wa_crmd_order_index.

wa_crmd_order_index-PARTNER_NO = '00000000244'.

APPEND wa_crmd_order_index TO it_crmd_order_index1.

ENDLOOP.

UPDATE crmd_order_index FROM TABLE it_crmd_order_index1.

this is actually updating the table of the support team but when i open the ticket after updating in CRM_DNO_MONITOR the support team is the same before i have update.

Updation in the CRM_ORDER_TABLE is sucessfull if i check in the table is different.

Please suggest how to change the support team from the report.

Regards,

Umesh

Personal information removed

Thanks in advance.

Edited by: Matt on Jun 8, 2011 11:19 AM