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author's profile photo Former Member
Former Member

Material not pulling discount in webshop

Hello Team

Warm Greeting to all.

I'm facing one problem with particular 1 customer's sales order. Every time this particular customer places the order, the material is not pulling the discount. for this material we have agreement discount.

As per my analysis the condition record which is responsible for discount, is missing for the particular material.

If any other reason can be there please share with me and please let me know what is the object type to download the condition record.


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    author's profile photo Former Member
    Former Member
    Posted on May 05, 2011 at 05:19 PM

    A pricing analysis could help you find the problem.

    In CRM Web Internet Sales application:

    In the XCM configuration settings of Component, "UI" , specify the value of parameter "enable.priceAnalysis" as "true".

    This will then add the "Pricing Analysis" icon next to the items - in catalog and basket.


    Set the user parameter (Tcode: SU3) PRC_TRACE to X.

    This will enable the pricing trace on and in the order screen (tcode: CRMD_ORDER ). Here select the item (your material in trouble), navigate to the "Conditions" tab and then click the "Access" button.

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