Got a dump after setting a sorting field in personalization in CRM web ui. Componet not found

[Former Member]

Hi experts,

I made a personalization under worklist page, defined a sorting field.

After saved the personalization and tried to access the worklist by clicking the lefthand navigation bar:

I got a dump:

If I remove the sorting field, the dump will not happen.

Can anybody suggest what the problem could be?

Thanks.

Jerry

[BGarcia · Accepted solution]

Hi Jerry,

You can try to see if note 2121679 can help you. Otherwise, can you upload the dump details here?

Kind regards,
Garcia

[Former Member]

Hi Garcia,

thanks for your effort,

I was finally able to access the note,

the symptome described in this note is exactly the same as ours.

I'll try to install the note and let you know the result.

Thanks again.

Jerry.