on 05-04-2011 2:13 PM
Hi,
One of My client is using 5 CRM Licenses, on that they have assigned to 5 users. Recently they deleted one user from this CRM users group without unassigning the license.
Now SAP shows that only 4 license are in stock.
Can anyone please help me sort out this issue?
Hello
The information of the assigned licenses is stored in the file system.
Go to the computer where the license service is located.
Browse to the install directory of the license service.
(default directory is %programfiles%\SAP\SAP Business One ServerTools\License)
Locate the file B1Upf.xml and open it with an editor.
Search for the name of the deleted user.
After this delete the whole entry for this user (everything between the <user> and </user> tag thats around the deleted user).
Restart the license service.
The missing license should be available again after this procedure.
Best regards
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