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author's profile photo Former Member
Former Member

Processing workflow items and sub tasks inside CIC

In CIC one can add a tab for the work flow inbox.

In one workflow we have a decision task where the user will be able chose to create an activity. How does one modify CIC so the work item processing occurs inside a tab in CIC. With the benefit that the user at the same time can access the other feature inside CIC and at the same time enabling the workflow process to process the necessary steps.

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 16, 2009 at 05:34 AM

    Hi Jan,

    When u create a CIC profile then attach the transaction profile of ur sales activity or oppourtunity or any transaction to with ur application area and create a workflow with the start event of that transaction and add an event in the workflow for create or change of that transaction .

    So when agent create the transaction by CIC then it will go to workflow event and an workflow event will trigger and go that transaction to the workflow inbox.

    Regards,

    Siddique

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