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author's profile photo Former Member
Former Member

Reserve Invoices - Cancelling open items

Hi,

We are having problems with reserve invoices. Our situation is:

1. We create a reserve invoice.

2. We create an incoming payment against the reserve invoice.

3. We create delivery notes against the line items.

Sometimes however:

1. an item will never go out as discontinued for example so we need to cancel some open items. This doesn't seem possible without delivering the goods? Although we can't deliver the goods as inventory would go negative as of course we can't get the item.

2. The whole order is cancelled.

Either way, it represents the same problem, how do we close of line items which are not delivered?

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    author's profile photo Former Member
    Former Member
    Posted on May 03, 2011 at 05:23 PM

    Hi,

    For the discontinued items, will you delivery any substitute? You may need to cancel everything to recreate the right document if that is true.

    Thanks,

    Gordon

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