Skip to Content
author's profile photo Former Member
Former Member

Error 401 Unauthorized when I access to a document in km through internet


we need to access to documents on km though mail subscriptions.

When we access to this documents through the url given in the subscriptions email and we are on our intranet environment everything worked fine (the document is showed if SSO is activated or a logon windows appears if SSO is deactivated).

But when we are on internet and we tried to access to the same document throgh the same url in the same subscription email, the following message appears:

401 Unauthorized

and we haven't the chance to enter our credentials since no logon windows appears.

Any idea of what might happen? The only thing we need is that the logon windows appears.

Thanks in advance


Add a comment
10|10000 characters needed characters exceeded

Related questions

1 Answer

  • author's profile photo Former Member
    Former Member
    Posted on May 06, 2011 at 11:22 AM

    Hello Mireia Romo ,

    First thing I will like to inform you is no SSO is required for KM with Portal.

    Have you done your SSO with Windows Active Directory?



    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.