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Former Member
May 02, 2011 at 05:19 PM

CRM Claim Submission Status Profile

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Dear Experts,

We have a system which has gone live already. As part of an enhancement, we need to refine the status profile of Claims Submission documents.

This as you know is fairly simple. We had to add a new status which we did and for any newly created document it works perfect. But the major reason for this status change was for better tracking of the existing claim submissions. The existing ones as you know still have the old status profile(We had to create a new status profile for this since standard was used).

So around this I have 2 questions:

a) What is the best way to change the status profile for existing documents? Can a change to the table CRM_JSTO suffice?

b) Assume we do point a) what are the adverse effects. Note there are no Actions or Workflows on the old status profile.

Any suggestions?

Thanks!

Amrut Tadas