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May 02, 2011 at 01:25 PM

Estimated Start time in notification based on Time defined in Work center

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Hi,

Following Satish post- I am trying to find solution to the same problem so i will appreciate any advise.

When the notification is created ,the estimated start time should be based on priority .This in iteslf is pretty straight & simple. However if the reported time is after work hours or towards the end of work hours or weekends , the estimated start time should be reflected accordingly based on factory calender & work center time schedule.

In other words the estimated start time should fall within the window of work hours available.

Example:

Presume the the working hours for the Organization are 8:00AM to 5:00 PM & a call comes for service at 4:00 PM. Also say , for high priority the defined response time is 5 hours. In such a instance the estimated start date should be set to next day at 11:00 AM.

Appreciate your help for the configuration that need to be done

Shirly