Skip to Content
author's profile photo
Former Member

CRM Interactive Reporting - BI Client

Hi,

I have doubt regarding CRM Interactive Reporting. While implementing the CRM Interactive Reports, SAP recommended to maintain a separate BI client.

My question is what is the need of a separate BI client in the same CRM system?

Thanks

Ravi

Edited by: ravikumar kypa on May 2, 2011 12:23 PM

Add comment
10|10000 characters needed characters exceeded

  • Follow
  • Get RSS Feed

1 Answer

  • Best Answer
    author's profile photo
    Former Member
    Posted on May 03, 2011 at 08:35 AM

    Hi Ravi,

    the main reason is performance.

    having the BI client on same client as the CRM is going to decrease the operational speed of CRM.

    Take into account that Interactive Reporting is limited to the following data:

    You can only use the following standard delivered content for Customer Relationship Management (CRM) Interactive Reporting:

    Header data in SAP CRM One Order model and campaigns for opportunities, activities, service tickets, leads, and campaigns (header e-mail campaign type only)

    Opportunities line item data: Product ID

    Service line item data:

    Dates for service level agreement (SLA) compliance

    Service agreements for SLA compliance

    Number of closed items

    Status information

    No additional CRM One Order or custom fields can be added to the reports.

    SAP NetWeaver Business Intelligence (SAP NetWeaver BI) InfoCubes are not supported as a source for reports. Scalability testing has only been completed for one concurrent user.

    reference: Note 1110780 - FAQ for CRM Interactive Reporting

    KR,

    Micha

    Add comment
    10|10000 characters needed characters exceeded