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Former Member

Not able to print to locl printer, spool request status is in wait

Hi All,

When user print to locl printer, the spool request is created and we get a error message saying "connection closed after (protocol) error (RC=1)". And we found the status of spool request is in wait state and if double clicked on it, it is showing "Internal error printing".

Below is the log of Spool work process for your reference

Found unqueued job 21701/1 (LOCL)

  • ERROR => Printer LOCL: Lookup failed ?!?!? -> Status DELAY http://rspopcc. 0813

Just to update you user is able to print all other documents except the documents from SAP application. And user is connecting to SAP application server through Citrix.

We are on HP-UX, Oracle database and SAP R/3 3.1i version.

Thanks in advance.

Regards,

Chandrika

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5 Answers

  • May 02, 2011 at 07:19 PM

    Hi,

    Check Note 19498 - More than 150 printers as of Rel. 2.1G.

    -Sanjay

    Edited by: Sanjay Hanspal on May 2, 2011 9:19 PM

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    • Former Member

      Hi,

      >

      > Check Note 19498 - More than 150 printers as of Rel. 2.1G.

      >

      > -Sanjay

      >

      > Edited by: Sanjay Hanspal on May 2, 2011 9:19 PM

      Hi Sanjay,

      Thanks for your reply.

      We have defined just 30 printers for single spool server and I dont think this problem is due to insufficient free slots.

      Regards,

      Chandrika

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    Former Member
    May 02, 2011 at 11:37 PM

    Hi Chandrika,

    Check whether SAPLPD is running and see whether there is any log in the saplpd log file.

    Regards,

    Pinkle

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    • Former Member

      Hi Chandrika,

      >

      > Check whether SAPLPD is running and see whether there is any log in the saplpd log file.

      >

      > Regards,

      > Pinkle

      Hi Pinkle,

      Thanks for your reply.

      when user give the print, we are not getting SAPLPD log file instead we are getting an popup window saying "connection closed after (protocol) error (RC=1)".

      Regards,

      Chandrika

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    Former Member
    May 03, 2011 at 07:30 AM

    Hello Chandrika,

    Is this printer is a network printer ?. Use Device Type : SWIN and Access Method : G Front End Printing .

    Thanks

    Sundaresh Suryanarayan

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    • Former Member

      Hello Chandrika,

      >

      > Is this printer is a network printer ?. Use Device Type : SWIN and Access Method : G Front End Printing .

      >

      > Thanks

      >

      > Sundaresh Suryanarayan

      Hi Sundaresh,

      Thanks for your reply.

      Yes it is a network printer. User is printing to his default printer(LOCL, with host printer __DEFAULT) and we are using device type SAPWIN and access method F(printing on front end computer).

      Regards,

      Chandrika

  • May 03, 2011 at 11:22 AM

    Hi Chandrika Bondu

    1. I thing you are access the Sapgui thru citrix in this case u have to add the printer in the citrix server

    2. Otherwise u can install the Sapgui in any one of the local pc and the try for the local printouts. Since u r tell the all other document are getting printing..

    3. try the sap printing method S

    Regards

    Sriram

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  • May 03, 2011 at 03:54 PM

    Hello,

    I read through your post and I see that user is connecting to SAP through Citrix.

    There is nothing wrong in SAP side as per my thinking.

    You should contact your helpdesk/infrastructure and have them to install Thin print client for Citrix in client PC and configure it.

    Once you configure thin print client try to print through SAP it should work.

    Let me know if still not working I can help you.

    Regards,

    Yogesh

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