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Former Member
Apr 29, 2011 at 04:34 AM

Item become inactive in billing-credit for return



I had created

Return sales

Return delivery

Credit for return

I have order related billing in return sales order I have net values in order

But when I create credit note for return then values become ZERO and condition shows YELLOW light, when i go condition detail then it shows INACTIVE-DOCUMENT ITEM IS INACTIVE

Where as I had run same scenario in sand box client it's working fine,so I CROSS check settings for

Sales document.item ctegory,pricing procedure,billing document and copy controll

Everything is same, but I am not understanding why production behave diffrent manar.

Kindly suggest anything I am missing, as due to month end closing I have to close this today itself.