What is the purpose of "Insert As Tracking ID" CRM Email?

[Former Member]

Can anyone explain What is "Insert As Tracking ID" CRM Email? How is it used? Any documentation would be wonderful!!!

Thanks.

Donna

[Former Member]

See whether this helps:

http://help.sap.com/saphelp_crm70/helpdata/en/84/036befa8fa48b0956c818b2a93ce72/frameset.htm

http://help.sap.com/saphelp_crm70/helpdata/en/46/1c4dd0f3ec5873e10000000a11466f/frameset.htm

Best regards!

[Former Member]

Hello Donna,

the tracking ID is an unique ID per Email. This is used to be informed if an recipient has for example clicked on a link within the email. If the recipient clicks the link he is routed to the CRM-System and afterwards to the link-destination. This happens very fast - so that the recipient does not realize that there was a routing to CRM in between.

I hope this helps.

Kind regards

Manfred

[Former Member]

So there is no purpose that can be used in the Call Center when the email comes back with a response - it will not automatically link the email to the previouse interaction etc. Just want to confirm the functionality.

[Former Member]

Hello,

i have the same problem right now. When i try to do something with the "Insert as Tracking-ID" Button, it just puts "default" as a normal text into the texting field, without hyperlinking. It doesnt change when i change my reference.

When i send it to myself for testing, there is just that text and in the CRM happens nothing.

How can i fix that, or what should this button really do? Do i use it wrong?

Thanks for any help.

Regards,

Benjamin

[Former Member]

Hello,

may i ask for help that i cannot make the dropdown list available in the reference area.

even though i make some customizing in the transaction type (Obj. Ref. Prof), but i doesn't work.

Thanks indeed for any comments.